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Why does every call to every single Customer Service Department start with a warning: “Please listen carefully as our menu options have changed?” Restaurant menus don’t change as often as phone options. And by the time they recite all eight options, you forgot which...

Embracing Failure

Each of us functions within our established comfort zone. But circumstances force us to operate outside that arena. When we execute a decision in uncharted territory with positive results, it enables us to increase our comfort zone to that next level. By overcoming...