Press One for English

Why does every call to every single Customer Service Department start with a warning: “Please listen carefully as our menu options have changed?” Restaurant menus don’t change as often as phone options. And by the time they recite all eight options, you forgot which...

Embracing Failure

Each of us functions within our established comfort zone. But circumstances force us to operate outside that arena. When we execute a decision in uncharted territory with positive results, it enables us to increase our comfort zone to that next level. By overcoming...

Doctor/Patient Confidentiality

During my annual checkup, my primary care doctor asked if I have experienced any difficulties. I said, “Lately, I find myself dropping things out of my hand. Becoming alarmed he asked, “How long has this been going on?” “Oh, it’s a recent development, but the...

Mental Toughness

Whether in sports or business, it’s the difference between success or failure. This is a story that could happen to anybody, but for purposes of illustration, I will use a very gifted family. Two millennials are playing golf. They are sons of a former semi-pro pitcher...

A Woman Named Rose

On the first day of class the professor introduced himself and challenged the students to get to know someone they didn’t already know. A young man in his late teens stood up to look around when a gentle hand touched his arm. He turned around to find a petite,...

Our Menu Options Have Changed

Why does every call to every Customer Service Department start with a warning: “Please listen carefully as our menu options have changed?” Restaurant menus don’t change as often as phone options. And by the time they recite all eight options, you forgot which number...